Your First Visit

We know trying something new can be intimidating, especially when it means strapping something to your feet and sliding down a snow-covered hill. Paoli Peaks has many visits each year from families and individuals who have never tried skiing or snowboarding before. We understand the questions that arise and the need to have all as much information to help you plan your trip - That's why we have dedicated this sections to first-timers. It should provide answers to all of your questions and more about your visit.  If it doesn't, we are here to help! Give us a call at (812) 723-4696 or send us an email!

Always check the Snow Report before coming out to Paoli Peaks for updates on snow and tubing conditions.  Skiing, snowboarding, and tubing are weather-dependent activities and conditions and hours are subject to change. Because of this, conditions and hours are subject to change without notice.


Buying Tickets

The ticket windows are located inside the  lodge through the Main Entrance Doors (2nd level) where you can purchase  snow passes, rental equipment, lessons, and Paoli Peaks retail.

Our Point-of-Sale system requires our cashiers to enter information a certain way. When at the ticket windows, it is helpful if you start with the first person providing the following information before moving on to the next person in your group:

  • Type of snow pass (required): - Adult (13+), Child (5-12), 4 & Under 
  • Need Rental Equipment? (optional, but necessary if you don't have your own.)
  • Need Helmet Rental? (optional)
  • Taking a Lesson? (optional)  If so, which type? (group, private, semi-private, snow monsters, adaptive) 

A snow pass is required for each person who will be on the snow, as well as, renting equipment and taking a lesson.  A snow pass includes access to the snow and the use of all lifts. 

Lessons can be purchased at any time, however we recommend purchasing at the same time you purchase your snow pass and/or rental equipment. 

After receiving your snow pass, place it on something you will wear all day and will be visible to our lift attendants.  We recommend your jacket or snow pants zipper.  It is important to make sure the right ticket is on the right person.


Equipment Rental Procedures:

The Paoli Peaks Rental Shop is located on the lower level, to the left of the Main Ticket Windows. Your snow pass, lesson packages, ski/snowboard rentals, boot rentals, and helmet rentals must be purchased first at the Main Ticket Windows. Tip: Don't get dressed to ski or ride when you need rental equipment. Please be aware, Paoli Peaks rental department cannot rent only boots or only skis/snowboard; our rental must be paired together.  Follow these steps:

Skiing Equipment

  • Ski boots and skis are located in the first room of the rental department.  Children's ski boots are located in a second room on your left once you enter the rental department.
  • Pick out your boots; sizes generally match foot in a dress shoe.
  • Find a spot on the benches and try them on. We recommend only one pair of socks, otherwise the boots may be too tight. Adjust all the buckles, make sure they are snug, but not too tight, that they hurt your feet.
  • Coin lockers are available to store your shoes and other belongings. We suggest storing most of your belongings in a locker, most importantly car keys, cell phones (if you don't need it), and wallets (keep a few bucks on you).  Those items are most likely to end up in Lost & Found.
  • Proceed to the counter to pick up your skis or snowboard. Let the technician know your boarding ability (beginner, intermediate, advanced). You will be asked your height and weight so the equipment will be properly fitted to you. For Children's skis, a Rental employee will fit your child with skis once boots have been picked out and put on.

Snowboard Equipment

  • Boots and snowboards are located in the snowboard room on the opposite side of the ski rental room.
  • Give the rental employee your shoe size (sizes generally match foot in a dress shoe).
  • Find a spot on the benches and try them on. We recommend only one pair of socks, otherwise the boots may be too tight. Lace the boots up, make sure they are snug, but not too tight so that they hurt your feet. Smaller children may need help lacing their boots in order to require the correct tightness.
  • Coin lockers are available to store your shoes and other belongings. We suggest storing most of your belongings in a locker, most importantly car keys, cell phones (if you don't need it), and wallets (keep a few bucks on you).  Those items are most likely to end up in Lost & Found.
  • Proceed to the counter to pick up your snowboard. Let the technician know your boarding ability (beginner, intermediate, advanced). You will be asked your height and weight so the equipment will be properly fitted to you. You may need to re-lace as boots will loosen throughout the day.

What to do if you:

  • Need a restroom? Restrooms are located on the 2nd floor - adjacent to the Ticket Windows (through double doors at the base of the stairs), opposite the Rental Department, and next to the Snow Monsters Room.  Single-Stall restrooms are also located on the 3rd level (the dining "fireplace" room) for wheelchair access only.
  • Need First Aid? Report accidents to any uniformed Patroller (red jacket or black vest with a white "plus" sign), lift attendant, or at the First Aid station located at the northwest corner of the Lodge (1st level, outside entrance only).
  • Need lunch? Located on the 3rd floor is our cafeteria-style restaurant, Starbucks coffee stand & smoothies, 2 large dining rooms, and a bar & lounge for 21+ crowd.  Our cafeteria includes a Pizzeria with homemade pizza, deli sandwiches, soups, fried foods, hamburgers/hotdogs/chicken sandwiches, etc, hot chocolate & coffee, packaged snacks, fountain drinks and bottled drinks.
  • Need a Wheelchair Ramp?  A wheelchair accessible ramp is located on the east (right) side of the building, accessible from the upper parking lot.  The ramp will take you to our dining room located on the 3rd floor. There are 3 handicap parking spots next to the ramp.
  • Are separated from your Party?  Notify the Front Office (located on the 4th floor, accessible from the "fireplace" dining room) of the missing person.  Office Personnel will have the lift department put the missing person's name on the message boards (dry erase boards) located at each of the chair lifts unloading areas. The Front Office may also seek assistance from Ski Patrol. It's a good idea to discuss with your party a meeting place and the locations of the message boards, just in case someone gets separated from the rest of the group.

THINGS TO BRING

  • Gloves, mittens, liner gloves
  • Hat or headband
  • Neck gaiter/face mask/bandana
  • Water and Wind resistant snow clothes (jacket and pants).
  • Layering items like vests, tank tops, long sleeve shirts, long underwear, sweatshirts
  • Wool or polyester socks (not cotton), light to medium thickness. 
  • Ski Googles or sunglasses
  • Sunscreen and Lip Balm with SPF.
  • Credit Cards, ID's, Phone, Camera with a safe and secure place to store them

The Paoli Pro Shop, located inside the ski lodge, rents ski and snowboard clothing at a very reasonable rate! They also offer a variety of options for snow clothes and layering clothing.


TIPS PRIOR TO HITTING THE SLOPES

  • Get in shape. Don't try to ski yourself into shape. You'll enjoy skiing more if you're physically fit.
  • Be sure to have your ski or snowboard bindings adjusted correctly. The Paoli Pro Shop located inside the Paoli Peaks lodge can help you with that. If you don't have your own equipment, rent from us!
  • When buying skiwear, look for fabric that is water and wind-resistant. Look for wind flaps to shield zippers, snug cuffs at wrists and ankles, collars that can be snuggled up to the chin and drawstrings that can be adjusted for comfort and keep wind out. Be sure to buy quality clothing and products.
  • Dress in layers. Layering allows you to accommodate your body's constantly changing temperature. For example, dress in polypropylene underwear (top and bottoms), which feels good next to the skin, dries quickly, absorbs sweat and keeps you warm. Wear a turtleneck, sweater and jacket.
  • Be prepared. Mother Nature has a mind of her own. Bring a headband or hat with you to the slopes, 80 percent of heat-loss is through the head. Wear gloves or mittens (mittens are usually better for those susceptible to cold hands).
  • Wear sun protection. The sun reflects off the snow and is stronger than you think, even on cloudy days!
  • Always wear eye protection. Have sunglasses and goggles with you. Skiing and snowboarding are a lot more fun when you can see.

TIPS WHILE ON THE SLOPES

  • Take a lesson. Like anything, you'll improve the most when you receive some guidance. The best way to become a good skier or snowboarder is to take a lesson from a qualified instructor.
  • Drink plenty of water. Be careful not to become dehydrated.
  • Curb alcohol consumption. Skiing and snowboarding do not mix well with alcohol or drugs.
  • Know your limits. Learn to ski and snowboard smoothly-and in control. Stop before you become fatigued and, most of all have fun.
  • If you're tired, take a break. Hydrate, Hydrate, Hydrate!
  • Follow the "Your Responsibility Code"

LOST & FOUND

There are many personal items lost on the slopes each day.  The most common items lost are: call phones, wallets, and keys (in that order).  It's never good to lose a personal possession and by doing so, a great day immediately turns into a horrible day.... especially if your keys are missing. We recommend putting all items in a locker and only accessing them when you need them. Paoli Peaks has many lockers available on all levels of the lodge (more info below). If you're worried about carrying around cash or credit cards, we recommend getting a Paoli Peaks reloadable Gift Card. If by chance you do happen to lose something, we recommend immediately reporting it to the Front Office, where you will fill out a "lost" report. Should your item turn up, we will be able to return it!


STORING YOUR PERSONAL BELONGINGS

Visit our Lockers Page for more information.


Tips for Kids

  • Have your child memorize the "Your Responsibility Code." It's the seven rules of the slopes and many accidents can be avoided by adhering to the Code.
  • Helmets are a good idea. If your child wears a ski helmet, remember you may have to raise your voice more to get their attention because a helmet may impede their hearing. Make sure the helmet fits correctly.  Educate your child about the benefits and limitations of the helmet. Wearing a helmet doesn't give permission to ski or snowboard faster or recklessly.For more information on helmets, visit the NSAA web site Lids on KidsHelmets can be rented from our Main Ticket Windows --> $10, or purchased at our Pro Shop.
  • Make sure your child knows when to stop skiing. For example, if the clothing layer next to their skin stays wet and they're chilled, if they're injured, have a problem with equipment or even if they're simply worn out. Educate them that it's alright to stop before the end of the day and breaks are fun.
  • Make a meeting place if you get separated, for example, at the top of chairlift #2. The walkie talkies are convenient and a big hit on the slopes.
  • Skiing and Snowboarding burn a lot of calories. It's important to take frequent breaks and restock your body nutrients. Bring along some snacks with you; protein bars and bananas are healthy snack options. It is also important to drink lots of water - Hydrate, hydrate, hydrate!